Claims Operational Risk Manager

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
 

This role is accountable to support the monitoring and assessing the design adequacy and effectiveness of the claims control framework with a view of assessing the overall impact on Claims risks in line with the Business Standard. This role also supports the claims operations ability to respond to disruptions, maintain service levels, and protect customer and stakeholder trust.

You will work closely with the senior claims and risk leadership team to influence change based on the recommendations from the completed work. Some responsibilities will also entail identifying, measuring, monitoring, and resolving the issues within the control environment, as well as implementing preventative measures and testing their design effectiveness.

What you'll do:

• Ensure timely testing of Claims and related mandatory controls, following ORCM methodology.

• Identify gaps and emerging risks within the Claims operations; provide suggestions/action plans to remediate same.

• Monitor the Claims risk and control status, by regularly reviewing controls, and assessing inherent and residual risk.

• Maintenance of the iCare system (Aviva Canada GRC tool) and updating evidence when necessary.

• Partner with the business to create action plans to remediate red controls / risk events and monitor progress on the control remediation.

• Provide professional support and coordination of risk management activities through collaboration with second line risk and governance teams and Internal Audit.

• Support the business in developing robust key risk indicators (KRIs) as necessary.

• Support the business and senior leadership with timely and actionable risk reporting.

• Develop and maintain business continuity plans (BCPs) for claims teams across regions and lines of business in conjunction with the business SME.

• Conduct analysis to identify critical claims processes and dependencies and work with the business and central Operational Resilience team to ensure appropriate resilience and recovery measures.

What you'll bring:

• CIP/FCIP or working towards one, CRM certificate is an asset

• Minimum of 6-8 years in risk and control assessment experience with a Financial Institution

• Data analysis using Qlik and Excel, including extraction, manipulation, and root cause analysis

• Experience in report writing and power point presentations

• Risk and Governance experience combined with coaching and mentoring

• Detailed knowledge of the Claims Business standard and the associated Minimum compliance standards.

• Industry best practice knowledge in managing claims operational effectiveness and resilience

• Knowledge of Operational Risk

• Excellent verbal and written communication skills

• Innovation and transformation mindset

What you’ll get: 

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. 

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. 

• Outstanding Career Development opportunities. 

• We’ll support your professional development education. 

• Competitive vacation package with the option to purchase 5 extra days off per year 

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion 

• Corporate wellness programs to support our employees’ physical and mental health 

 
Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally. 
  

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada. 

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