UAT Specialist (AML Projects Focused)

USER ACCEPTANCE TESTING SPECIALIST About NRT At NRT, we build more than solutions: we build up each other. NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO®, a revolutionary resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, which has more than 100 third-party integrations which are unmatched in the industry. Our strategic partnerships have resulted in the most convenient, reliable, and secure omni-channel payment ecosystem in the industry. Our collective solutions are used by casinos, race and sports operators, lotteries, banks, and retailers-- globally-- to dazzle their guests. We believe in the value of connection and community. Our diversity in skills and background make us a unique and formidable culture. We encourage the growth of individual development and recognize that our success depends on developing each other. To stand firm is to stand together. Our combined innovation and success are rewarded through competitive salaries, paid time off, individual growth plans, community sharing, collaboration, Health Benefits (including medical, vision, dental, EAP, etc) and more.  We provide training, product knowledge demos, tiered-lever skill building, development workshops, teambuilding exercises, webinars, and more. Joining NRT is more than a job-- it’s an opportunity to grow and discover. To learn more about who we are and what we do, visit our website at www.nrttech.com. Reporting to the Director, QA & Compliance, the UAT Specialist’s primary mandate is to guarantee a level of quality for our products, and to help the software development team to identify problems early in the process. The company’s solutions are mission critical to the business operations of a very demanding clientele. The UAT Specialist is expected to: Create user acceptance test plans/scripts and strategies Defining and setting up test environments Design test cases and executing them Review system requirements and design to verify requirements implemented Ensure development and supporting processes are in place and followed Provide/Verify step-by-step installation instructions for all releases/patches   Core Competencies Problem Solving Communication Building and Maintaining relationships Flexibility Adaptability Results oriented   Responsibilities Work independently and/or with minimal supervision on various program updates, fixes, patches and releases Maintain and document status (including any milestones and known/unknown delay factors) for a given assigned task Coordinate with CSC leads/manager further information required/status updates that can be forwarded to PMO/CSC/Development where need/appropriate Maintain and record issues in a clear and concise manner using various tools  Participate in the development of client training programs by identifying learning opportunities Improve internal system performance by identifying opportunities for improvement and recommending changes Provide an approximate ETA for all releases and to meet the ETA  Maintain reasonable discipline and decorum in general office areas Note down and attempt any additional test scenarios outside the core requirements in case of unexpected or newly found situations warranting observation; detail where possible any and all reasoning or event modifiers that would warrant the additional fix Forward any new or confirm existing limitations/flaws/exploits/bugs in a product release under testing to management and development. Follow workflow and report any unclear or missing steps for a given item/task that will affect user acceptance testing Other project/duties as assigned by manager   General Requirements Advanced trouble-shooting and problem solving skills for dealing with escalated issues; ability to visualize a problem or situation and think abstractly to solve it Strong understanding of the fundamental operations of NRT’s commonly used software, hardware, and other equipment in order to provide technical guidance for escalated issues Understanding of AML/KYC regulations and in transaction monitoring software, and experience conducting investigative research within a regulated financial environment are an asset. Capable of setting up/establishing communication between kiosks/ATMs and various servers/environments. Experience of testing methodologies and managing test cycles Experience in project delivery Good understanding of networking and networking equipment, server and PC hardware Proficiency in MS Office applications Be able to multitask effectively during busy times; exercise patience and professionalism during stressful situations and when dealing with clients and subordinates Ability to work responsibly with minimum supervision  Effective written and verbal communication skills, in the English language; great facilitation skills Effective conflict resolution skills