Sr. Manager, Intelligent Operations

What is the opportunity?

Lead and energize a cross-functional team to harness AI technologies and build elegant operational tools that automate end-to-end business processes and reports. Create intelligent solutions rooted in real business understanding, smart data insights, and process optimization—delivering measurable, scalable wins.

What will you do?

Business Acumen & Opportunity Identification

• Hunt for high-impact automation opportunities by partnering closely with business stakeholders to really understand what they need, what constraints exist, and what success looks like

• Turn business opportunities into AI-powered solutions that boost efficiency, improve client experience, and provide better data insights

AI-Powered Solution Development

• Lead the team in leveraging AI technologies to build intelligent tools that simplify and improve complex processes

• Optimize workflows and reporting needs by evaluating business priorities across operational tech debt

• Stay ahead of the curve with AI-driven automation while keeping our eyes on what matters—business outcomes

• Leverage all available technology- including RBC Assist Pro- to reduce manual touch across all relevant systems/processes and strive for 100% accuracy in all production

Team Leadership & Delivery

• Build and lead a talented team that positions DI at the leading edge of RBC’s data and AI priorities

• Ship solutions with velocity that genuinely move the needle on efficiency and give us a competitive edge

What do you need to succeed?

Must haves:

Business Operations & Process Excellence

• Know how to dig into end-to-end processes, spot where things get messy, and make them better

• Can translate operational headaches into elegant solutions harnessing the latest AI and automation tools available

Data & Analytics

• Comfortable working hands-on with business data, analytics, and BI tools

• Get how data ecosystems, quality, and governance work

AI & Automation

• Real, hands-on experience (not just reading about it) with AI tools, generative AI, or automation platforms

Stakeholder Management

• Speak both business and technical fluently—bridge the gap naturally between different worlds, and levels of management

Nice-to-have:

• Strong grasp of data architecture, quality, governance, and how to leverage data for decision-making

• Practical knowledge of AI capabilities, limitations, and real-world applications—including generative AI, machine learning, process automation, and responsible AI practices.

• Solid understanding of solution architecture, project lifecycle management, and agile methodologies

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities. 

• Access to a variety of job opportunities across business.

Job Skills

Business Acumen, Business Processes, Client Counseling, Critical Thinking, Data Insights, IT Management Consulting, Organizational Change Management, Results-Oriented, Solutions Design, Solutions Development

Additional Job Details

WATERPARK PLACE, 20 BAY ST:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-03-242026-04-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.