Senior Technology Controls Analyst

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Summary:

The Senior Technology Controls Analyst is a critical member of the US Technology Regulatory & Controls first line of defense team, responsible for maintaining a comprehensive inventory and evaluation of VPM services, ensuring standards compliance, supporting control documentation, and facilitating effective reporting and governance. This role collaborates across Technology Operations, Affiliate Management, second  and third lines of defense, and governance forums to uphold regulatory requirements and drive continuous improvement in patch management processes.

What You'll Be Doing:

• Develop and maintain a comprehensive inventory of Vendor Patch Management (VPM) services utilized by the US, ensuring all services and associated service level agreements (SLAs) are accurately documented within Intercompany Agreements (ICAs).
• Assess and enhance the current VPM SLA inventory in collaboration with Technology Operations, ensuring SLAs reflect agreed-upon quality and performance thresholds and support service delivery standards.
• Create and update SLAs and ICAs as needed, partnering with Affiliate Management to ensure accuracy and completeness.
• Ensure agreed metrics and thresholds are reported accurately in monthly ICA Executive Governance meetings; assist in the development, ingestion, and reporting of metrics within MIRDS (Metrics, Indicators, Risk Data Store).
• Develop, update, and document control procedures, supporting control testing and reporting on control effectiveness, and ensure controls are accurately included in process documentation.
• Act as key audit liaison on behalf of the US Technology Regulatory and Controls team
• Monitor and report on breaches, ensure timely communication of incidents, and review all artifacts prior to submission for quality, completeness, and regulatory compliance.
• Help identify and support remediations as needed, US Technology status updates, and program development sessions.
• Prepare and deliver reports for deficiency meetings and other governance forums.
• Uphold standards, provide feedback, and support ongoing uplift and improvement initiatives.

Qualifications / Skills:

• Experience in vulnerability management, regulatory controls, or technology operations.
• Strong understanding of SLAs, ICAs, and governance processes.
• Excellent communication, documentation, and organizational skills.
• Ability to work collaboratively across teams and manage multiple priorities.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-161 Bay St., 11th

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Case Development, Client Service, Deliverables Management, Project Controls, Project Management, Project Planning, Technical Knowledge, Work Collaboratively