Senior Retail Credit Risk Officer

Job Type:                        Full-Time

Vacancy Status:            This posting is for an existing vacancy

Target Salary Range:    $65,000-$75,000

The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.

Scope of Position

The Senior Retail Credit Risk Officer is responsible for independently assessing retail credit quality, underwriting practices, and policy compliance across the organization through ongoing post-funding reviews of retail loans, lines of credit, and mortgages. This role serves as a key second-line oversight function within Risk Management, helping to identify emerging risks, evaluate adherence to internal policies and regulatory requirements, and support the consistent application of sound lending practices across all business channels. By completing detailed credit assessments on a representative sample of retail credit advanced each month, the Officer provides objective insight into portfolio quality, exception management, documentation standards, and decision accuracy.

This position plays an important role in protecting the organization from credit losses by identifying control weaknesses, policy gaps, and process inconsistencies, and recommending practical actions to strengthen underwriting quality and mitigate risk. The incumbent serves as a subject matter resource to lending personnel and management, provides reporting and trend analysis to senior leadership, and contributes to the continuous improvement of retail credit policies, procedures, training, and risk practices. Success in this role requires sound judgment, strong analytical capability, regulatory awareness, and the ability to communicate findings clearly and constructively in support of prudent growth and effective risk governance.

Major Responsibilities

• Provides expert, practical guidance across the organization and serves as a resource to credit representatives.
•  Responsible for recommending actions to mitigate risk on individual files and watchlist accounts.
•  Recommends enhancements to lending policies and procedures based on assessment findings.
• Recommends training, tools, or job aids to strengthen compliance with credit requirements.
• Completes detailed credit assessments on a minimum of 10% of disbursed retail loans, lines of credit, and mortgages to evaluate underwriting accuracy, policy compliance, and the identification and approval of exceptions across each branch and business channel.
• Follows up on credit assessments to ensure identified issues are addressed by third-party underwriters, branch personnel, and branch management, and that risk is mitigated appropriately.
•  Provides reporting on credit assessment findings to senior management, highlighting areas requiring improvement and recommending actions where performance is below expectations.
•  Maintains awareness of current regulatory and industry trends affecting Alterna’s retail credit activities.
• Participates in formal and informal meetings to resolve issues and ensure consistency of approach.
• Provides expert guidance to credit representatives and other staff, and responds to questions related to retail credit policy, processes, procedures, the credit assessment process, and funding activities.
•  Promotes teamwork within the department to support knowledge sharing and consistent practices.
• Complies with all policies and procedures to maintain a safe and healthy work environment.
• Supports special credit-related projects by performing activities that maintain operational integrity.
•  Performs all other duties as assigned by Retail Credit Risk Management

Qualifications

• Post-secondary education in a discipline relevant to the role, combined with a minimum of five years of senior-level credit-granting experience.
•  Significant experience in credit analysis, reporting, and professional report writing.
• Strong knowledge of the Credit Unions and Caisses Populaires Act and the Bank Act.
• Familiarity with regulatory requirements applicable to Alterna Savings and Alterna Bank.
• Strong knowledge of credit operations, controls, and assessment techniques.
• Awareness of emerging trends and practices across credit unions and other lending institutions.
•  Demonstrated ability to manage multiple priorities and adapt to changing business needs.
• Advanced proficiency in Microsoft Excel.

Competencies

• Exercises initiative, tact, discretion, and sound judgment while managing deadlines and building effective working relationships.
• Strong analytical, critical-thinking, and data-interpretation skills.
•  Excellent written and verbal communication skills.
•  Ability to work independently, improve processes, and apply a practical, solutions-focused mindset.
•  Curious, adaptable, and quick to learn in a changing regulatory environment.
• Strong problem-solving skills and sound professional judgment.

About Alterna Savings 

Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking^® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank. 

Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services. 

To learn more about Alterna Savings, please visit alterna.ca, X, Facebook, Instagram, or LinkedIn. 

Working at Alterna 

We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for eight years running. 

* We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above. 

* Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you. 

* Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants