Senior Manager, Quality Controls & Analytics

What is the opportunity?
This role is an excellent opportunity for a strategic operations leader with strong data expertise to drive operational and business value within RBC Wealth Management Operations. You will own end-to-end operational challenges, developing comprehensive strategic analyses and solutions that deliver measurable return-on-investment (ROI) and cost savings aligned with Wealth Management's business priorities. You will lead a highly specialized quality control team, applying advanced analytics, process improvement, and operational risk management to strengthen processes and elevate client and employee experience. This role offers direct visibility to senior leadership, cross-functional collaboration, and the ability to influence the design of the future-state of operations within the New Account and Documentation function.

What will you do?

• Lead a team of Operations Associates and Specialists with CIRO registration, ensuring consistent and high-quality processing while fostering a high-performance culture focused on continuous learning and operational excellence.

• Analyze complex data sets, reconciliation reports, processing volumes, errors, and quality control metrics to provide actionable insights on weekly trends and individual/team performance, while also identifying systemic issues and improvement opportunities.

• Design and develop interactive dashboards and advanced visualizations using Tableau or other business intelligence tools to deliver real-time visibility to operational performance, risks, and KPIs.

• Proactively distill complex operational and client challenges into actionable insights that inform business priorities, resource allocation, and strategic decision-making.

• Act as a trusted advisor to New Accounts & Documentation leadership and cross-functional partners, owning the identification and resolution of operational risks, pushing thinking beyond current-state operations, and articulating solutions that drive strategic value, efficiency opportunities and ROI.

• Conduct detailed root cause analysis on reconciliation breaks and data discrepancies across all processes, proposing scalable solutions to strengthen processes and enhance risk controls.

• Partner with operational teams, technology, risk, compliance, legal and business stakeholders to design and implement effective control enhancements and process automation initiatives.

What do you need to succeed?

Must-have

• University Degree with 8+ years of financial services experience, ideally in operations, data management, risk management, or large-scale process transformation

• Proven experience in SQL, Python, or equivalent for complex data extraction, manipulation, and analysis, combined with experience using Tableau or similar visualization tools

• Advanced MS Excel (Pivot Tables, VBA, Macros) and PowerPoint skills, with the ability to translate complex data into clear, compelling business stories and recommendations

• Experience presenting to senior and executive leadership teams with the ability to influence decisions and drive changes at all levels

• Outcome oriented, problem solver who can synthesize information and business processes into clear impacts and benefits, with focus on delivering business value

• Proactive problem solver, not just identifying problems, but driving solutions forward with strategic thinking and a deep understanding of Wealth Management business priorities and client experience implications

• Effective people management leadership and passion to mentor and develop talent

• Self-starter, strong business acumen, client focused with strong knowledge of the Wealth Management industry and an understanding of the impact of business strategy, regulatory changes and new product innovations on operational processes

Nice-to-have

• MBA, CPA and/or CFA

• Experience with leveraging AI tools to support data analysis, process optimization, and automation

• In-depth knowledge of Wealth Management operations, products, and processes; familiarity with KYC/AML/QI/FATCA/CRS documentation requirements and coding

• CIRO Approved Person with Options licensing (or eligibility)

• Prior experience supporting Canadian investment dealers, trading operations, asset management, or wealth advisory businesses

• Familiarity with Canadian Investment Regulatory Organization (CIRO) rules and requirements

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities. 

• Access to a variety of job opportunities across business.

Job Skills

Adaptability, Analytics, Business Strategies, Crisis Management, Decision Making, Delegating Tasks, Group Problem Solving, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Process Improvements, Time Management

Additional Job Details

180 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeWEALTH MANAGEMENTRegularSalaried2026-04-092026-04-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.