Senior Manager, Physical Security Operations Centre

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Working as part of the Enterprise Physical Security team within Corporate Security, this position will support the delivery of its overall mandate by supporting the physical security operations program. Reporting to the Director, GSOC, the Senior Manager, Physical Security Operations Centre is strengthening relationships with internal/external stakeholders, operational support, optimizing security preparedness and response, overseeing day-to-day physical security initiatives to ensure the requirements of the physical security operations program are met.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Strategic Leadership – You will set the operational direction for Global Security Operations, establishing clear performance expectations and driving a culture of continuous improvement, coaching, and professional development across the team.
• Service Continuity & Workforce Planning – You will ensure uninterrupted 24/7 operations through effective workforce planning, onboarding/offboarding, and succession management, optimizing staffing models and resource allocation.
• Incident Management & Escalation – You will oversee complex incident response and escalation management for high-impact events, ensuring timely resolution, transparent communication, and adherence to established procedures.
• Governance & Compliance – You will lead governance routines, including KPI reviews and operational risk/control tracking, ensuring compliance with all CIBC policies, standards, and controls, and driving ongoing process enhancements.
• Stakeholder & Supplier Partnerships – You will build strong relationships with internal stakeholders and external suppliers, overseeing third-party contract performance and collaborating to enhance security outcomes and operational resilience.
• Reporting & Innovation – You will deliver executive-level reporting on operational metrics and incident trends, while advancing the use of emerging technologies and best practices to strengthen security monitoring and response capabilities.

Who you are

• You can demonstrate at least 5-7 years of experience in supporting a global physical security program or similar security function. You have worked within medium or large enterprises, ideally with international scope, and are familiar with the complexities of multinational environments. A professional security designation (e.g., CPP, PSP from ASIS International) is an asset.
• You have critical thinking capabilities. You are proactive, able to take initiative, and adept at multi-tasking under pressure. You notice details others may miss and use your sound judgment to manage fluid priorities and make informed decisions.
• You give meaning to data. You are confident in analyzing and communicating operational metrics, incident trends, and complex information in a concise and impactful way. Your strong verbal and written communication skills enable you to convey findings and recommendations to management and stakeholders.
• You have time management. You work efficiently under tight deadlines, balancing multiple work streams and projects while maintaining high standards and effective collaboration.
• Your influence makes an impact. Your excellent interpersonal skills enable you to build strong relationships with management, peers, and external partners. You are comfortable working independently as well as part of a team, and your influence drives positive security outcomes.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

#LI-TA 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 30th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Developing Others, Leadership, Physical Security Operations