Senior Manager – Operational Risk, Resilience & Intelligence

What is the opportunity?

We are seeking a highly motivated Senior Manager – Operational Risk, Resilience & Intelligence to support the oversight and governance of technology and operational risk activities at PB&DT (Personal Banking & Digital Technology).  This role is responsible for monitoring risk indicators, providing first line of challenge, ensuring compliance with governance frameworks, and producing reporting to senior stakeholders.  The successful candidate will play a key role in strengthening the organization’s risk culture and resilience.

What will you do?

• 1B Reviewer for Personal Banking & Digital Technology Findings – Act as first line of challenge for Digital technology risk findings by reviewing and validating content, assessing impact and likelihood, evaluating compensating controls, and ensuring appropriate remediation or acceptance decisions with realistic timelines.

• KRI Compliance Monitoring and Governance – Oversee Key Risk Indicators (KRIs) to ensure compliance with enterprise standards, monitor performance against thresholds, and drive results by escalating breaches where necessary to hold stakeholders accountable.

• Operational Risk KRI Monitoring and Reporting – Track and analyze operational risk KRIs; provide oversight to ensure timely detection of risk trends, emerging issues, and proper escalation.

• Disaster Recovery (DR) Coordination and Governance – Oversee the governance of disaster recovery programs, including validation of Recovery Time Objectives (RTO) and Recovery Time Capabilities (RTC), ensuring alignment with business and regulatory requirements.

• Business Continuity Management (BCM) / Business Impact Assessment (BIA) Governance – Provide oversight on BCM and BIA processes to ensure resiliency planning is comprehensive, tested, and aligned to enterprise continuity standards.

• Risk Reporting (Weekly/Monthly Decks) – Prepare, consolidate, and present weekly and monthly risk management reports and dashboards for senior management, ensuring accuracy, transparency, and actionable insights.

• Project Risk Assessment (IT Risk Triage) Governance – Lead governance of IT risk triage processes for new initiatives and projects; ensure risks are identified, assessed, and documented prior to project approvals and implementations.

• Supplier Risk Management (SRMA) and Supplier Control Assessments (SCA) Governance – Govern third-party risk assessments, including Supplier Risk Management Assessments (SRMA) and Supplier Control Assessments (SCA), ensuring supplier engagements meet risk and control requirements.

• Risk and Control Self-Assessment (RCSA) Management – Oversee the identification, assessment, and documentation of key risks and controls to ensure effectiveness and compliance for the RCSA process.

• Interpersonal Relationship Management – Develop and maintain strong relationships with risk and operational partners.

What do you need to succeed?

Must-have

• Undergraduate degree in business, project management, risk management, or related field, or equivalent work experience.

• A minimum of 5 years of experience in technology risk, operational risk, governance, or audit roles within financial services or technology environments.

• Strong writing and oral communication, presentation, and storytelling skills, and the ability to determine the information and communication needed to keep stakeholders and team members well informed.

• Demonstrated proficiency in Information Technology Risk Management processes.

Nice-to-have

• Professional certification(s) related to information risk management and/or information security such as CRISC, CISA, CISSP, AIGP

• Knowledge of Personal Banking Technologies/Financial Services Industry

• Knowledge of Tableau, Confluence, and JIRA

• Knowledge of GRC Tools such as Archer, ServiceNow

• Strong experience responding to and/or participating in regulatory requests and exams

• Experience in large, matrixed organizations.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities.

Job Skills

Business Continuity and Disaster Recovery (BCDR), Business Continuity and Disaster Recovery (BCDR), Communication, Compliance Oversight, Compliance Programs, Cost-Benefit Analysis (CBA), Critical Thinking, Cyber Security Management, Data Compilation, Data Gathering Analysis, Firewall Management, Information Compilation, Information Security Management, It Communication, IT Compliance Management, IT Network Security, IT Relationship Management, It Reporting, Management Information (MI) Reporting, Monthly Reporting, Operational Delivery, Problem Management, Process Management, Regulatory Compliance, Regulatory Compliance Management {+ 6 more}

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-10-032025-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.