Senior Manager, ITAM Governance

What is the opportunity?

Senior Manager, ITAM Governance in the IT Asset Management Data Governance team oversees the lifecycle of IT assets while ensuring compliance with data governance policies and procedures. Establishes effective business unit compliance programs to prevent or identify illegal, unethical, or improper ITAM practices. Applies extensive, in-depth knowledge, skills, and practices to perform complex assignments.

What will you do?

• Developing, initiating and revising policies and procedures for the general operation of the ITAM and its related activities.

• Monitoring compliance of ITAM and providing guidance for the management team on matters relating to compliance.

• Identifying potential areas of compliance vulnerability and risk; developing corrective action plans for resolution of problematic issues and providing general guidance on how to avoid or deal with similar situations in the future.

• Responding to alleged violations of rules, regulations, policies, and procedures by evaluating or recommending the initiation of investigative procedures.

What do you need to succeed?

Must have:

• Bachelor’s Degree or 5+ years of experience working in ITAM ServiceNow experience and Software Asset Management.

• Experience working with complex data and performing data analysis.

• Superb analytical and research/problem solving skills with a high attention to detail along with the ability to be proactive when performing comprehensive data analysis to measure data quality against KPI targets and publish scorecards for ongoing monitoring.

• Experience in the financial sector and/or compliance, with regulatory reporting experience & operations experience.

• Audits Compliance, Detail-Oriented, Critical Thinking, Data Gathering Analysis, Decision Making, Industry Knowledge, Internal Controls, Interpersonal Relationship Management, Risk Management, Strategic Thinking.

Nice to have:

• ITIL v4 Foundations Certified.

• Lean Six Sigma Belt.

• CPAM, Certified Associate in Project Management.

• Project Management Tools: Jira, Confluence.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• A world-class training program in financial services.

• Opportunities to do challenging work.

#LI-POST

#TECH PJ

Job Skills

Adaptability, Creative Visioning, Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Strategic Thinking, Systems Software, Time Management

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-04-072026-05-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.