Senior Manager, Control Governance Office

What is the opportunity?

Join RBC’s Personal and Commercial Operations (PCO), Business Unit Operational Risk (BU-ORM) Team, Control Governance Office (CGO) as a Senior Manager, CGO where you will contribute to our vision to be the global leader in proactive operational risk management. Reporting to the Director, Control Governance Office, you’ll serve as a trusted advisor, ensuring regulatory compliance, driving control innovation, and bridging enterprise policy with business execution. This role is pivotal in designing resilient control strategies that enable sustainable growth, positioning you at the forefront of RBC’s commitment to risk excellence.

What will you do?

• Control Hygiene & Remediation: Oversee and manage the control quality reviews, remediation programs, and adherence to RBC’s Internal Control Management Standard (ICMS), and Regulatory Compliance policies, Internal Controls over Financial Reporting (ICFR – SOX), etc
• Oversee and manage the control quality review process (e.g. control documentation compliance, including accuracy, completeness, ICMS adherence), including maintenance of the Control Register in the Operational Risk Management System, and understanding of Assessable Units in Regulatory Compliance Management System
• Manage large-scale control remediation programs (through the project lifecycle), addressing horizontal control gaps across multiple PB & CB lines of business (including SOX Issues with external auditors)
• Identify gaps, build executive-level presentations that include business proposals with recommendations to drive remediation activities (problem statement, opportunity, recommendation, etc.)
• Enable business lines to successfully operationalize Enterprise Internal Control Management policy requirements (e.g., Non-Key Control evaluations preparedness, etc.)
• Lead stakeholder engagement to raise awareness of control gaps and potential risk exposures and drive risk-aware decision-making

• Control Design & Advisory: Partner with stakeholders in the Business Unit Operational Risk Management team (BU-ORM), Business Specific Business Risk Managers (BRMs), PB and CB business lines (Risk & Control owners) to enable the design of effective internal controls aligned with RBC’s Internal Control Management Standard (ICMS) & Regulatory Compliance frameworks, addressing root cause deficiencies
• Lead internal control activity quality assurance, challenge and validation to ensure that controls are robust and adhere to  RBC’s ORM and RCM policies and frameworks

• Reporting & Governance: Develop control assurance result commentary for Operational Risk Profiles, Quarterly Business Reviews (QBRs), and executive reports
• Contribute to the evolution to PCB Operational Risk Control Governance processes, ensuring scalability and alignment with enterprise and industry best practices
• Develop executive-level reports and metrics on control assurance, presenting findings to senior management
• Recommend and implement enhancements to controls, addressing root causes of control deficiencies; and/or will drive better business outcomes
• Act as a champion to lead and implement new policy requirements including, enterprise control policy updates, and PCB procedure changes (ICMS, SOX, etc.), ensuring seamless adoption through stakeholder training, communication plans, and feedback loops

• Stakeholder Leadership: Build trusted relationships with business lines, lines of defense (1LOD, 2LOD, 3LOD), senior leadership, external auditors to drive initiatives forward, including but not limited to the service arrangement with the Chief Legal Administrative Office’s Enterprise Control Testing team (this team conducts key control assessments on behalf of PB and CB Segments); 2LOD Group Risk Management and 2LOD PB and CB Compliance teams
• Communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide

What you need to succeed?

Must have:

• Risk & Control Knowledge
  • 8–10 years in internal audit, risk management, compliance, or control advisory roles, with deep understanding of banking operations
  • Demonstrated understanding of RBC’s Operational Risk Management and Regulatory Compliance Frameworks
• Project & Change Management Experience
  • Track record of leading multiple initiatives, meeting deadlines, and delivering high-quality results in dynamic environments
  • Proven ability to drive organizational adoption of process/policy changes, using methodologies like RBC Triple A, Prosci, or ADKAR
  • Track record of designing processes, managing remediation programs, and influencing cross-functional teams
• Exceptional Analytical Thinking Skills in analyzing data, control effectiveness, and recommending pragmatic solutions
• Strategic Storytelling and Executive Communication, strong oral, written, and PowerPoint presentation skills to distill technical insights for senior audiences and build trusted advisory relationships

Nice to have:

• Certifications in risk management (e.g., CRISC, CISM) or change management or Program Management (PMP)
• Operational Risk Management System & RegComp system experience
• Internal/External Audit engagement & remediation experience
• Control Monitoring and Testing experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact 
• Work in a dynamic, collaborative, progressive, and high-performing team 
• Opportunities to do challenging work

Job Skills

Adaptability, Crisis Management, Customer Service Management, Decision Making, Delegating Tasks, Group Problem Solving, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Process Improvements, Risk Management, Time Management

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-03-062026-04-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.