Senior Director, Product, Vendor Management and Operations Excellence

What is the opportunity?

RBC Home Equity Financing is the leading lender of residential mortgages in Canada and RBC’s single largest business with over $450 Billion in assets.  To grow our leadership position for the next 5 years will require a strong commitment to product innovation, new business acquisition, end to end client experience, retention, an effective use of multiple distribution channels, and finally a significant focus on portfolio optimization and cost reduction. 

This Senior Director role plays an important role in managing the suite of Home Equity Finance (HEF) products, manages key vendor relationships and is focused on operational excellence to maximize client and advisor experience. The incumbent will lead a team responsible for managing products, develop product and program strategies and tactics that will increase the overall portfolio profitability through new and enhanced client value propositions, and enhancements to product processes and systems; and manage and monitor HEF risk appetite. This person will also lead a team that is responsible for managing key vendor relationships across Appraisal Management, Mortgage Insurance, and Title Registration as well as business operations including service levels and performance, outages and client/advisor escalations.

What will you do?

Leadership:

• Leverage and personally demonstrate RBC Blueprint to engage, empower and develop a team that can deliver against key imperatives.

• Promote use of AI across the team to drive change, efficiency and reduce time spent on non-value added tasks.

• Ability to partner very effectively with a diverse group of stakeholders inclusive but not limited to: the other HEF leaders (Acquisition, Pricing, Policy, Strategy, Transformation, etc.), GRM, Operations (Adjudication and Fulfillment), PMCS & Marketing. 

• In addition, this role will often interact with third party vendors, the Canadian Bankers Association (CBA) and Regulators.

Product Management and Development:

• Deep focus on innovation to design new product strategies to anticipate changes in industry, and client needs to maximize growth of the mortgage portfolio.

• Leverage the power of AI to design and implement updates to current products end to end design and efficiency

• Develop and execute a plan where opportunities emerge to improve product performance relative to competitors and designed to meet client expectations that is aligned to Personal Banking long term strategy.

• Oversee the day to day management of the product inclusive of overseeing product profitability performance, operational effectiveness and risk performance. 

Vendor Management and Operations Excellence:

• Lead teams that are responsible for managing key vendor relationships across Appraisal Management, Mortgage Insurance, and Title Registration as well as business operations including service levels and performance, outages and client/advisor escalations

• Minimize friction in the end to end client journey by providing oversight of Vendor, Sales and Operations turnaround times and driving optimization of operational processes

• Optimize vendor ecosystem including minimizing the cost to acquire and renew mortgages

• Lead business casing as it pertains to vendor contracts and relevant strategic initiatives

• Leadership with respect to contract negotiations and vendor risk assessments in partnership with Procurement, Third Party Risk, Legal, etc.

What do you need to succeed?

Must have:

• 5-7 years' relevant experience

• Creative problem solver & decision maker

• A drive for innovation and execution

• Progressive industry / business operational experience  with a credit background

• Strong analytical, organizational and interpersonal skills

• Adaptable to work independently and lead a team in a fast-paced, dynamic environment facing multiple tasks

• Ability to simplify and communicate complex matters at a variety of junior and senior levels.

• University degree or extensive related work experience

Nice to have:

• MBA degree

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

Job Skills

Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-03-242026-04-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.