Senior Director, Operational Resilience COE – Personal Banking & Commercial Banking

What is the opportunity?

The Senior Director, Operational Resilience COE (Centre of Excellence) for Personal Banking and Commercial Banking is a strategic first-line operational risk leader responsible for establishing governance, controls, and risk management frameworks across critical operational risk domains. This role leads a dedicated team accountable for identifying, assessing, monitoring, and remediating operational risks within business continuity management, incident management, scenario testing, third-party risk, and IT/cyber risk across both business segments. The Senior Director drives the design and execution of the Enterprise Operational Resilience standard, embedding proactive risk identification and control effectiveness into day-to-day operations while establishing clear accountability for operational risk ownership.

Please note this is an in-office role with a minimum of 4 days in office per week.

What will you do?

• Direct the strategy, planning, development, and execution for multiple operational risk programs
• Manage specialized teams across multiple operational areas and lead cross-functional initiatives
• Make decisions related to the development and implementation of strategic matters and business outcomes
• Oversee the execution and facilitation of the scenario testing of critical operations
• Monitor and report on resiliency metrics and progress against enterprise standards
• Ensure timely escalation of resiliency gaps and emerging risks to senior management
• Partner with lines of business to develop, validate, and maintain comprehensive Business Impact Analyses (BIAs)
• Oversee the development, documentation, and maintenance of Business Continuity Plans (BCPs)
• Lead the supplier management team in managing and monitoring several suppliers in engagements of behalf of the business
• Direct the Supplier Management Office (SMO) for Personal Banking and Commercial Banking ensuring lines of business are compliant with the Enterprise third party risk policies and standards
• Oversee supplier engagement, onboarding, monitoring, and offboarding processes on behalf of the relevant business lines
• Lead the first-line IT Cyber Risk team providing governance and oversight of cyber and IT risks
• Oversee the operational risk event (ORE) program across Personal Banking and Commercial Banking
• Lead strategic talent planning and development in conjunction with Human Resources
• Utilize data to drive insights into risks and control deficiencies and assist the lines of business and channels in the development of proactive mitigation strategies

What will you need to succeed? 

Must-have:

• 12+ years of operational risk management experience
• Undergraduate degree / MBA
• Proven leadership experience and ability to work independently with changing priorities  
• Strong knowledge of Personal Banking and Commercial Banking products and services
• Excellent communication and presentation skills with ability to build strong relationships across business functions
• Highly refined critical thinking skills, with an advanced ability to independently recognize problems, propose solutions and execute on them
• Technical expertise: Operational risk management frameworks, Archer
• Domain knowledge: Business continuity, third-party risk, IT/cyber risk

Nice-to-have:

• Bilingualism (French/English)

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Access to a variety of job opportunities across business units and geographies

Job Skills

Accountability, Business Continuity, Change Management, Collaboration, Communication, Crisis Leadership, Decision Making, Detail-Oriented, Operational Delivery, Risk Management, Stakeholder Influence, Strategic Approach, Strategic Thinking

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-04-082026-04-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.