Senior Consultant, Fee Integrity

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

The Senior Consultant, Fee Integrity is a senior member of an independent Chief Administrative Office (CAO)  team executing Fee Integrity discipline for the Personal & Business Banking (PBB) and Commercial Banking & Wealth Management (CBWM) products, processes and business rules specifics. Main objective is to constantly ensure that high impact credit card product and transactional fees are applied to our clients as expected, through data mining and analysis supported by constant collaboration with internal stakeholders and partners, as well as any external 3rd party vendors engaged. Monitor fees charged to clients on an ongoing basis. Ensure Fee Integrity validation capabilities can assess the entire portfolio on an ongoing basis to ensure fees are accurate and as per business expectation. The mandate will be to support the stand-up, development, maintenance of processes, analyzing capabilities and execution of fee integrity capabilities. This includes activities to assess the impact for PBB & CBWM Segment Business Units, spanning from identifying critical product and transactional fees for respective Product Lines, to designing corresponding analysis approach by leveraging applicable data/policies/business rules to validating expected business outcomes related to product and transactional fees against Client/actual production outcomes. Also includes presentations and walkthroughs of observations from the fee integrity analysis.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Fee Integrity - Execute hand-on testing/validations and enforces adherence to the Fee Integrity Framework governing select fee calculations and business rules for the PBB & CBWM client and products base. Manage Fee Integrity test cycles approved by the applicable Governance Committee to ensure comprehensive coverage of high risk business outcomes across PBB & CBWM client offerings. Contribute to the development of fee integrity validation tools, mainly driven by applicable business rules for the fees being tested. Contribute to the development of the fee integrity testing approach with coverage spanning from identifying the scope with business partners, selecting best fit methods for testing fees based on current processes, engaging subject matter experts/control partners and followed by a change management discipline to address outcome findings.

• Cross-Functional Relationships - Subject Matter Expert for PBB & CBWM Product teams, Business Controls, Technology and other Line of Defense stakeholders on clarifications, training and refresher walkthroughs on content of the Fee Integrity Framework, Guidelines and Best Practices. Partner and maintain ongoing open communication with transparency with primary stakeholders within the PBB & CBWM business areas to ensure oversight and alignment on Fee Integrity Testing activities and deliverables. Maintain ongoing productive working relationships with other stakeholders across functions such as Segments Business Units (SBU), various Technology teams across the enterprise, Risk Management, Legal, Compliance, Internal Audit, SBU Finance, Strategy Project Management Office, Strategic Growth Initiatives Office, amongst others. Play a key role in supporting and executing the vendor management discipline within the CAO business unit and managing multiple aspects of the vendor relationship. Support the delivery of vendor services for this function, including vendor relationship and contract management.

• Recommend Process Changes - As a key contributor to the business unit, you will have the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness to different levels.

Who you are

• You can demonstrate experience. Practical knowledge and experience in test management discipline, from reviewing test strategies, test plans, test scenarios, and test results. Experience evaluating alternatives and providing recommendations on best fit to fees testing for Personal, Business, and Commercial banking products. Experience in Business Controls role(s). Experience in the banking industry and of business/technology trends.

• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way. You have working knowledge of techniques and methodologies to interpret data, both structured and unstructured, from various sources to identifying patterns, trends, and insights that can be used to validate fees as per business expectations.

• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making. You evaluate issues/risks and mitigation alternatives to identify recommendations for prioritization of outcomes with highest business value to governing committee.

• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Controlling, Client Service, Compliance Monitoring, Group Problem Solving, Project Management, Regulatory Requirements, Risk Management Assessment, Work Collaboratively