Manager, Operational Risk Quality Assurance and Methodology

What's the opportunity?

You will act as the first line of defense for operational risk, responsible for assisting PB &CB business and functions in identifying and mitigating operational risk. You will monitor adherence of  PB &CB’s ORM practices with enterprise ORM program requirements. You will provide PB & CB leaders with advice and subject matter expertise regarding operational risk management in support of effective operational risks management and mitigation. You will support ORM Governance team and work as a back-up for other team members when needed.

What will you do?

• Support the development of  PB &CB’s Operational Risk Management methodology documents and maintain the methodology documents on PPL, ensuring they are up to date
• Produce quality assurance reports to monitor adherence of  PB&CB’s ORM practices with enterprise program requirements leveraging RBC AI tools
• Support the review with Operational Risk directors for PB &CB business units to ensure OR programs are executed in compliance with requirements
• Coordinate the collection of required ORM materials during internal audit and regulatory exams
• Facilitate the preparation of external event reports with Operational Risk directors as meeting materials for the monthly Group Risk Management (GRM) and Operational Risk meeting
• Organize governance meetings and coordinate with meeting presenters to collect pre-mail materials
• Collaborate with IT team and perform UATs for various change initiatives to risk triage tools in line with updates to enterprise standards, operational risk policies and procedures
• Back up Manager Operational Risk Reporting in the team to support risk reporting deliverables 

What you need to succeed

Must have:

• 5+ years in the financial services industry experience
• Knowledge of Canadian Banking products, processes, and organization
• Professional oral, written and presentation skills
• Good impact and influence skills, ability to work with a risk and control mindset and apply a risk-based approach
• Passion for problem-solving, strong analytical and research skills, a proactive and inquisitive nature, and ability to challenge current practices while leveraging AI to drive innovation and efficiency
• Proficiency in MS Office Excel, Visio, Word, PowerPoint, and Access
• University degree

Nice to have:

• Operational Risk background

What’s in it for you? 

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program
• Ability to make a difference and lasting impact
• Opportunity to work in a dynamic, collaborative, progressive, and high-performing organization

Job Skills

Communication, Operational Risks, Quality Assurance Analysis, Risk Control, Risk Management, Stakeholder Engagement, Teamwork, Waterfall Model

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-03-232026-04-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.