Manager, Internal Controls

The Governance department is a Line1B function supporting the Claims business units' Three Lines of Defense. Reporting to the Senior Manager, Internal Controls, the Manager, Internal Controls will lead a team of 1 to 2 professionals in executing control validation (operational audits), advisory engagements and risk and control reporting across Claims processes. This role will play a key role in strengthening the control environment, supporting audit readiness, and driving continuous improvement in risk management practices. You will be joining a team that fosters continuous learning in a dynamic environment.

The Manager, Internal Controls will:

• Manage end-to-end control validation engagements, including scoping, audit approach design, testing execution, and reporting.
• Assess the design and operating effectiveness of business processes and controls.
• Identify control gaps and process inefficiencies; recommend practical and sustainable enhancements.
• Challenge and monitor management’s remediation plans to ensure timely and effective resolution.
• Act as a subject matter expert in control design and assessment for new or evolving business initiatives.
• Provide guidance to business units on strengthening control frameworks and mitigating operational risks.
• Coordinate responses and documentation for internal, external, and regulatory audits.
• Serve as a liaison between auditors and business stakeholders to ensure audit readiness and transparency.
• Deliver quarterly reporting to Senior Management on risks and controls within Claims processes
• Coach, mentor, and develop team members to build technical capabilities and foster a high-performance culture.
• Promote innovation in control testing through the use of data analytics, automation, and process optimization.

We are looking for a candidate who brings the following qualifications and attributes:

• Minimum 5 years of progressive experience in internal/external audit, risk management, or internal controls within the financial services industry.
• Experience in the insurance industry is a strong asset.
• Professional designation(s) such as CPA, CIA, CISA, or equivalent
• Strong understanding of risk and control frameworks and hands-on experience in control testing and process improvement
• Proven leadership experience with a track record of managing teams and influencing stakeholders.
• Ability to manage competing priorities and timelines in a dynamic environment
• Exceptional analytical and problem-solving skills with the ability to simplify complex issues.
• Excellent verbal and written communication skills, including report writing and presentation – as well as strong interpersonal relationship skills
• Proficient in Microsoft office tools and Power Automate
• Ability to work independently and collaboratively in a hybrid environment.
• Willingness and ability to travel between office locations as needed.

What We Offer

• A collaborative and inclusive work environment.
• Opportunities for professional development and career growth.
• Competitive salaries, with potential for an annual raise and bonus
• Exposure to strategic initiatives and senior leadership.
• Flexibility through a hybrid work model.

Salary Range: $77,100 - $142,000