Manager, Fraud and Privacy

At Kindred Credit Union, you will be part of cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.

You’re invited to make a difference as a Manager, Fraud and Privacy.

We are recruiting to fill a 12 month contract for a current vacancy in our Risk Management department.

Reporting to the Director, Risk, in this role you will provide leadership to the Fraud and Privacy area to support Kindred’s business, direct fraud and privacy investigations, consult on matters of policy interpretation, lead the Fraud and Privacy team, and work with the Privacy Officer to protect against reputation risk and privacy breaches, while ensuring ongoing compliance with the Privacy Act and PIPEDA. 

Key Responsibilities:

• Manage ongoing compliance with the Privacy Act and Personal Information Protection and Electronic Documents Act (PIPEDA) to protect against reputation risk and privacy breaches.
• Ensure compliance with Kindred’s Anti-Fraud Policy to prevent and mitigate fraudulent activity and promote an anti-fraud culture.
• Provide leadership for strategic direction of the Fraud and Privacy area. Direct internal and external members on matters of Fraud and Privacy interpretations, investigations and compliance.
• Provide leadership to the Fraud and Privacy team, through coaching, development and empowerment to enable direct reports to realize their potential and make their fullest contributions.

What to bring:

You’re a great fit for this opportunity if you’re a calm, thoughtful presence and bring a high level of integrity to complex and sensitive situations. You are a critical thinker with a natural sense of curiosity, who asks the right questions and sees patterns. You communicate with clarity and professionalism, building trust with colleagues at all levels of the organization. You are resilient under pressure, confident in your decisions, and able to lead others through change with empathy and fairness. Above all, you care deeply about protecting people—our members, our staff, and our organization—and you are motivated by a sense of purpose that aligns with our values of peace, justice, and mutual responsibility.

Plus, you bring your qualifications and experience:

• College diploma or university degree in a relevant field
• Knowledge of PIPEDA and the Privacy Act
• Ability to manage complex investigations and deliver effective reporting and training
• 4-5 years in risk or regulatory compliance experience (beneficial)
• Fraud Examiner Certification or equivalent professional experience (beneficial)

Why Kindred

You will be part of a collaborative workplace where you’ll be asked to participate in the business and share your voice. You’ll be expected to continually grow your skills and abilities and to share your expertise and experience with team members. For many roles, we offer flexible and remote options that we can discuss with you.

We believe that your life is bigger than any job, so we’ll work together to achieve work-life quality and to care for your overall wellness. And of course, your rewards package includes competitive total compensation plus an array of financial products and services at preferred rates for staff. When you choose Kindred to further your career, you’re joining an engaged workforce at a certified B Corp™ that is committed to using business as a force for good™ and acting as an advocate for a Living Wage.

Our comprehensive total rewards package includes:  

• Starting salary $71,000 - 83,000
• Group benefits plan & commitment to staff wellness
• Three weeks of vacation to start and generous paid time off provisions
• Comprehensive staff benefits on financial products & services

RSVP

Ready to choose Kindred?  Visit us at www.kindredcu.com/careers to learn more about why people enjoy working with us. If this role sounds like a fit, please apply with your resume and a short note sharing why you’re interested in joining Kindred. We look forward to connecting with you!  Your application will be acknowledged and all candidates will be informed when the position is filled.

As a team of people who, with compassion, integrity, and stewardship, care deeply about each other, our members, our communities, and our world, Kindred is committed to building an equitable, diverse, and inclusive workplace. Kindred’s values-centered and faith-inspired, warmly professional, expressly invitational characteristics compel us to be a place that understands, respects, and values, and treats equitably all people of every race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability.