Manager, Digital Content Governance & Technical Compliance

What is the Opportunity?

Join a dynamic digital transformation team within Digital Marketing to transform RBC’s largest digital storefront to deliver exceptional experiences and customer value. The Manager, Digital Content Governance & Technical Compliance will focus on providing technical expertise to enable domain consolidation and help manage the enterprise framework of our digital properties as we transition to a Digital Experience Platform (DXP).

Collaborating cross-functionally, you will translate business needs into technical requirements and safeguard structural integrity of our enterprise digital framework.

What will you do?

• Provide technical expertise and oversight on the enterprise framework covering content lifecycle, component library, and release and access controls.

• Establish a single source of truth for all domains, sub-domains, and URL taxonomy, enforcing naming conventions, retiring rogue/legacy domains, and help maintain an authoritative inventory of every page, asset, owner, and access right.

• Embed digital governance in DXP as well as the content publishing workflows, including pre-publish checks, automated approvals, audit logs, aligning governance policies with emerging channel innovations to accelerate safe-to-launch timelines and embedding compliance “by design” into every new channel capability.

• Identify, report and help mitigate technical and operational risks throughout the product lifecycle, including third-party script and cookie governance synced with vendor-management processes.

• Oversee content and component standards, review processes, accessibility, tone of voice & brand compliance.

• Create and maintain an authoritative inventory of every page, asset, owner, and access right; reduce and/or remove orphaned, duplicate, or outdated content.

• Maintain technical integrity across front end and back end digital assets including SSL, cookie compliance, redirects.

What do you need to succeed?

Must have:

• Bachelors degree or College diploma in Business/Marketing/Technology.

• Digital-first mindset and work ethic.

• 5+ years of digital marketing experience.

• 3+ years of experience leading digital sites.

• 3+ years of experience in building/managing DXP platforms such as AEM or product development.

• Exceptional client, project and vendor management skills.

• Strong collaboration, presentation, written and verbal communication skills.

• Proficient knowledge and understanding of digital security standards.

• Proficient knowledge and understanding in information technology platforms and integrated systems.

Nice-to-have:

• Good research and problem-solving skills.

• Knowledge of Google Analytics and SEO.

• Experience with content, usability and information architecture, accessibility, privacy.

• Experience in the financial services industry.

• Ecommerce marketing or digital product ownership experience.    

• Agency experience.

• Experience working with a wide variety of digital marketing SaaS tools/products.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• A world-class training program in financial services.

• Opportunities to do challenging work.

Job Skills

Agile Methodology, Business Case Design, Business Oriented, Communication, Decision Making, Long Term Planning, Process Management, Software Product Management, Software Quality Assurance (SQA), Time Management

Additional Job Details

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOTorontoCanada37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2025-08-142025-08-29

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.