Manager, Controls and Governance

 WHAT IS THE OPPORTUNITY?

This role is responsible for maintaining the integrity and effectiveness of Accounting Services’ control framework, ensuring it is robust and capable of mitigating risks and achieving objectives. Leads the Quality Audit team, ensuring processes and controls are upheld and SLAs maintained. Acts as Accounting Services COE Expert for controls and ensuring identification of continuous improvement opportunities, development and implementation of action plans and solutions.

WHAT WILL YOU DO?

• Responsible for ensuring Quality Audit processes are followed and in compliance with SOX control

• Lead the Quality Audit team (North America, Caribbean, Uk, Vendor Master and Travel and Expense) ensuring SLAs are maintained

• Assessing existing controls, identifying weaknesses, and implementing improvements to ensure the integrity of financial reporting, regulatory compliance, and the overall effectiveness of business processes, inclusive of logging and closing operational reporting events and self-identified issues

• Work with management and staff to address control deficiencies and improve the overall control environment

• Provide training and guidance to team on control procedures and compliance requirements. 

• Key knowledge resource for controls across Accounting Services

WHAT DO YOU NEED TO SUCCEED?

 Must have:

• Strong understanding and knowledge of controls, risk management and all Regulatory and Compliance rules

• Excellent people management and change management skills

• Excellent interpersonal and highly developed communication skills (verbal and written).

• Strong MS Office skills – Word, Outlook, Excel and PowerPoint

• Knowledge of SAP, Concur, Coupa, Great Plains

Nice-to-have: 

• Sense of urgency, agile, adaptable and resilient to handle multiple situations

• An innovative thinker who is proactive and well organized with attention to detail

• Strong communication and client/partner service skills

• Passionate about continuous growth, learning and sharing knowledge within a team

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

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Job Skills

Accounting, Accounting Services, Audit Processes, Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Operational Risks, Process Improvements, Quality Assurance (QA), Quality Auditing, Risk Management, Risk Policies, Sarbanes Oxley (SOX) Control, Time Management, Treasury Management

Additional Job Details

120 WESTERN PKY:BEDFORDBedfordCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-08-252025-09-12

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.