Lead Researcher, RBCx
Royal Bank of CanadaJob Description
About RBCx
RBCx pursues big, bold ideas and leverages RBC’s extensive experience, networks, and capital to help shape what’s next. Our three pillars – Banking, Platform, and Portfolio – combine to support tech businesses of all sizes and stages, making us the go-to backer of Canadian innovation. Our people are our most valuable assets, which is why we invest deeply in making sure RBCx isn’t just a place to work, but a place to belong. We’re currently looking for ambitious trailblazers and curious minds who want to help grow the next generation of Canadian tech companies. If that’s you, we can’t wait to connect.
What is the opportunity?
We are looking for a talented Lead Researcher to join our research team and play a central role scoping and leading research engagements, managing strategic and stakeholder relationships, and creating exceptional user experiences. You will design research approaches, guide teams through ambiguous problem spaces, and influence strategic decisions across RBCx. Our ideal candidate mixes research, strategy and storytelling to bridge business opportunities with compelling solutions.
This critical role will split their time between: Primary and secondary research (~60%), Workshops and innovative ideation (~20%), Client advisory and consulting (~10%), and; Managing resources, logistics and other admin tasks related to research practices (~10%).
What will you do?
Mixed Methods Research: You will work closely across RBCx teams as an expert on human-centered design and research. You will leverage mixed methods insights to deliver business impact across quantitative and qualitative studies, such as ethnographic research, concept testing, usability testing, surveys, and secondary research. This role will lead exploration of new methods, build our research programs and influence strategic decisions across RBCx.
Strategic Ideation & Opportunity Discovery: You will carve our future opportunities by leading collaboration with senior leadership, cross-functional teams, and stakeholders to develop innovative ideas by leading research and strategy sprints. Uncovering strategic and human-centred opportunity areas to expand our businesses.
Facilitation: Lead the creation and facilitation of workshops designed to support product visioning, ideation, and other co-creative activities that bring cross-functional teams together towards a clear product direction. This may include half-day to multi-day design sprints to discover strategic solutions at the thematic, epic, or user story levels.
Research Operations Oversight: Manage logistics and other administrative activities as it relates to design workshops, research and similar events. Provide oversight and support for efficient and timely research operations, ensuring quality, clarity, and alignment with partners and stakeholders.
What Do You Need to Succeed?
Must Haves
6-8 years research experience
Deep expertise and experience conducting qualitative and quantitative research to uncover human insights with a focus on solving business challenges
Experience synthesizing research results into strategies and tactics
Ability to work with cross functional teams to align on solutions
Extensive experience with stakeholder management, leading presentations, and direct client interaction
Nice-to-Haves
Data analysis experience and extensive quantitative research background
Experience managing team members both formally and informally through mentorship
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Job Skills
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.