Director, Talent Acquisition Operations

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing 

As Director, Talent Acquisition Operations at CIBC, you will champion simplification and operational excellence across our enterprise-wide hiring practice. Reporting to the Senior Director, Talent Acquisition, you will be responsible for driving governance, process improvement, change leadership and contract oversight to support our strategic hiring objectives. 

You will lead a team of specialists who enable the global Talent Acquisition function to deliver exceptional results. Your leadership will ensure that every process and initiative is designed to provide an outstanding experience for candidates and business partners, while maintaining rigorous oversight and managing risk. 

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.  

How you’ll succeed 

• Change Leadership and Enablement: Design and implement strategies that engage and support team members and leaders through workplace transformation. Champion the adoption of new tools, processes, and capabilities that enhance operational efficiency and candidate experience, ensuring all stakeholders are equipped for success. 
• Project Management and Operational Oversight: This position oversees key strategic initiatives and projects with broad impact on hiring practices and Talent Acquisition (TA) strategy. Responsibilities include managing vendor relationships and contracts, ensuring effective selection, negotiation, compliance, and renewal processes. Rigorous process oversight is maintained to ensure compliance and mitigate risk across all activities. Accountability extends to the management and monitoring of contracts, including vendor selection, contract completion, spend tracking, and renewals, while supporting monthly, quarterly, and annual planning cycles. Vendor engagements are actively monitored through performance dashboards to evaluate overall value and success, driving continuous improvement in TA operations.  
• Consulting: Act as a collaborative leader, building strong relationships across the organization. Serve as an ambassador for talent acquisition, partnering with business leaders and cross-functional teams to deliver critical programs and initiatives. Offer strategic guidance to executives and stakeholders, enabling the achievement of annual goals and proactively addressing challenges. 
• Leadership: Inspire and manage a team to achieve business objectives in alignment with CIBC’s values and strategic priorities. Foster a positive and high-performing work environment by setting clear expectations, coaching for success, supporting professional growth, and regularly reviewing performance. Provide direction, establish priorities, and ensure accountability for results. 

Who you are 

• You are a proven and experienced visionary people leader. You challenge the status quo and inspires change 
• You have the ability to instill purpose. You instill pride in the teams you lead. 
• You have a passion for improvement. You are motivated to improve recruiting operational excellence and is naturally curious 
• You possess excellent time and task management skills. You can prioritize, multitask, and work under shifting deadlines in a fast-paced environment. 
• You are a strong program manager. You have deep change management experience. 
• You are experienced taking end-to-end ownership of projects. You drive results with a keen sense of efficiency, accuracy, and follow-through. 
• You look beyond the moment.  You are experienced in improving talent acquisition processes and systems and able to craft a story and convincing narrative at all levels and is comfortable giving executive level presentations 
• Your influence makes an impact. You have strong influencing skills and an ability to partner with and influence cross functional stakeholders. 
• Values matter to you. You bring your real self to work, and you live our values – trust, teamwork, and accountability. 

  

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 34th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Change Management, Client Counseling, Communication, Leadership, Long Term Planning, Microsoft PowerPoint, People Leadership, Personal Initiative, Recruiting, Talent Acquisition, Waterfall Model