Director, Operations Specialist

What is the opportunity?

The Director, Operations Specialist is responsible for driving continuous improvement in a compliant Fund Administration function.

In this role you will focus on enhancing efficiency, scalability, compliance through process optimization, automation, and the delivery of key strategic initiatives aligned with the organization’s Target Operating Model (TOM).

You will play a pivotal role in shaping and supporting the future-state design of Fund Administration. You must have the ability to navigate changing regulatory landscapes, have strong cross functional partnerships within operations and beyond and focused on continuous improvement and measurable outcomes.

What will you do?

Strategic Leadership

• Define and execute an operations strategy aligned with organizational goals, focusing on scalability, cost efficiency and risk reduction

• Identify and implement emerging technologies (e.g. automation, AI) to optimize processes and enhance decision making and data analytics

Operating Excellence

• Drive initiatives to streamline workflows, eliminate redundancies, automate manual processes to improve accuracy and reduce process times

• Oversee the end-to-end operations team

Team Development & Culture

• Direct organizational change initiatives to adapt to evolving business needs and technological advancements, and lead a high-performing operations team, fostering a culture of accountability and continuous learning

 Stakeholder Engagement

• Partner with other departments and third-party vendors to ensure seamless integration of finance operations, to ensure service quality and cost-effectiveness

 Reporting & Transparency

• Provide actionable insights through standardized reporting for senior leadership

• Communicate on operational performance, risks, and improvement initiatives to stakeholders

What do you need to succeed?

Must-have

• Bachelor’s degree in accounting, Finance, or related discipline (CPA, CFA, or equivalent bachelor’s degree in accounting, Finance, Business, or related field (MBA or Project Management certification preferred).

• 13–15 years’ experience in Fund Administration or related operations

• Strong understanding of fund structures and security valuation across all asset types, NAV oversight, and financial reporting processes.

• Experience leading cross-functional programs and managing change within complex organizations.

• Excellent communication and strong vendor and stakeholder management skills

• Executive presence and influencing capability; able to drive decisions and accountability

• Ability to navigate changing regulatory landscapes and business needs

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities. 

• Access to a variety of job opportunities across business.

Job Skills

Accounting, Change Management, Coaching Others, Customer Service Management, Financial Accounting Systems, Financial Risk Management (FRM), Operational Delivery, Process Management, Risk Management, Talent Management

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeWEALTH MANAGEMENTRegularSalaried2026-03-252026-04-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.