Director, Operational Risk Management, Global Wealth and Asset Management

The Director, Operational Risk Management of Global Wealth and Asset Management, will be responsible for assisting the Operational Risk Officer of Public Markets and Global Institutional with their mandate to design, implement and execute an effective risk governance and management program, and with overseeing operational risk mitigation activities, within a division of the Global Wealth and Asset Management segment: Manulife Investment Management Public Markets.

Position Responsibilities: 

• Support activities to facilitate the effective implementation of an operational risk framework within Manulife Investment Management Public Markets. 

• Provide oversight and challenge over Risk and Control Self-Assessments: ensuring key risks and controls are assessed and documented and identifying action plans to remediate control gaps, as needed

• Contribute to the development of Key Risk Indicators to track identified risks

• Collect, review and reconcile internal and external risk incidents/ loss events, ensure they are addressed promptly, including root cause analysis

• Contribute to the design and execution of scenario analysis for key risks

• Identify emerging risks to strengthen risk oversight

• Provide oversight and challenge over Operational Resiliency assessments focusing on Third Party Risk Management activities and Business Continuity planning and testing

• Support change management for new products, business initiatives and strategies and assess the impact on the division’s risk profile

• Develop close partnerships and provide value-added collaboration with business and functional leaders to ensure that key risks are properly identified, managed and mitigated

• Support the development and maintenance of Global Wealth & Asset Management level Risk Appetite Statements and associated metrics

• Contribute to developing a strong risk culture and work with the business to reinforce accountability and transparency across the organization

• Provide support for risk aggregation and reporting

• Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Required Qualifications: 

• A seasoned risk professional with a minimum of 8 years of risk management, finance and/or audit experience

• A bachelor's degree is required

• Strong working knowledge of the wealth and asset management industry and related business processes, familiarity with the current regulatory environment and risks and controls facing asset managers

• Comprehensive understanding of foundational elements of an operational risk management program (Risk and Control Self Assessments, Risk Indicators, risk events, scenario analysis) in the financial services industry

• Expertise in the asset management industry across various public asset classes, which may include global fixed income, global equities, derivatives, with knowledge of various vehicle types such as separate accounts, multi-asset funds, mutual funds and ETFs. 

• Experience in the design, implementation and/or execution of the Operational Risk Management framework for a large financial institution.

• Strong collaboration and partnering skills and proven ability to develop effective working relationships with business and functional partners to influence decisions

• Strong program and project management skills and ability to independently manage multiple, conflicting priorities and deliver a quality result within tight deadlines

• A highly motivated and results-oriented individual with an established track record in building effective programs and transforming strategy into action

• Highly developed business acumen with the ability to synthesize complex information from various sources, identifying key points and issues

• Solid analytical and creative problem-solving skills and the ability to motivate others to implement new solutions

• Excellent verbal and written communication skills, including the ability to articulate complex technical issues 

When you join our team: 

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.