Consultant, Operations Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As a member of the Credit Processing Services, the Consultant, Operations Management will work with our CCLO (Corporate and Commercial Loan Operations) Management team to support day-to-day operations for supported geographic locations (US, Canada, UK), within Credit Processing Services (CPS), Commercial Banking, Wealth Management and Capital Markets. The incumbent will assist in the resolution of routine and non-routine operational problems or issues by investigating, analyzing and providing an informed and independent opinion or recommendation. Consultant will also contribute to the delivery on transformation initiatives such as workflow research and evaluation, process changes and procedural updates. Consultant will use independent judgement to determine methods and approaches to work, assisting on projects to develop and implement policies and procedures. Acting as a resource integrator, the Consultant will provide input on the development and implementation of policy and program initiatives. You will liaise with internal CIBC departments and external partners, including CPS Credit Monitoring , Agent Banks, Treasury, Finance, Cash Management, Relationship Managers, Internal Audit, Business/Risk Management, CPS Control, and external regulatory bodies. Consultant will also provide technical guidance and advice to more junior analysts.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. 

How you'll succeed

• Leveraging Technology and Solution Design – Collaborate with technology partners to build client-focused solutions that meet business requirements.

• Leading and Mentoring - Maintain a collaborative work environment and proactively support team members to resolve organizational, operational, and process problems.

• Operations Management - Identify and manage issues as independently as possible.  Be able to provide updates regarding the operations either ad hoc or in a more planned and formal setting.

• Relationship Building - Develop trusting relationships with our business partners allowing you to efficiently manage escalations when necessary and engage those business partners with issues, ideas, and changes. 
• Understanding and Documenting - Work closely with business partners to gather complex business requirements and facilitate solution design discussions to ensure operational needs are met.

Who you are

• You put our clients first: You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You give meaning to data: You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
• You're driven by collective success: You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.
• Your influence makes an impact: You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
• Values matter to you: You bring your real self to work and you live our values - trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-595 Bay St., 7th

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Accountability, Accounting, Analytical Thinking, Banking, Business, Business Banking, Business Loans, Business Operations, Business Requirements, Capital Markets, Client Facing, Client Requirements, Client Service, COINS systems, Collaborating, Collaboration, Communication, Credit, Credit Card Processing, Credit Monitoring, Credit Processes, Customer Experience (CX), Customer Service, Data Analysis {+ 27 more}