Business Control Manager - GCB – KYC/AML

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This Business Control Manager role will provide leadership to the KYC/AML team that supports the Healthcare, Technology, Sponsor, Restaurant, and Asset-Based Lending group. This group is a specialized team within the Global Commercial Bank which serves public and private companies, with annual revenues of $50 million to $2 billion. The team brings its industry specialization and solutions to support the financial needs of for-profit healthcare services, life sciences, technology, sponsor banked companies and restaurants. The BCM leads the day-to-day execution and is a key member of the market and regional leadership team with oversight of multiple Know Your Customer processes, including global/domestic refresh, re-engagement and remediation efforts. The BCM is the point of contact for escalations and makes decisions based on extenuating circumstances. The BCM actively participates in work streams and assists with the development of new strategies for the KYC organization.

Job Responsibilities:

• Acts as a steward of our Risk Culture and manages Know your Customer risk by understanding profiles and activities related to operational, compliance and financial crimes.
• Manages client satisfaction through soliciting feedback, and ensuring teams are well prepared and education to provide consultative approach to clients.
• Liaises with various business partners across the market: treasury, credit, fulfillment operations, GBAM AML, and GFC/Compliance.
• Manages operational excellence; solid inspection of risk related activities; including self-identified audit issues and remediation plans.
• Drives KYC CSS development, coaching and leading direct report training to broaden business and financial acumen, job related skills and leadership growth.
• Hires to ensure the correct gearing is in place to achieve KYC completion and quality assurance metrics and do so in a diverse and inclusive way.
• Leads KYC refresh strategy, risk management, and team oversight—driving timely, high-quality annual reviews, ensuring regulatory compliance, strengthening stakeholder insight, and coaching the team to improve QA performance and remediate defects.

Required Skills:

• Risk management, operational risk and Anti Money Laundering/Know Your Customer (AML/KYC) knowledge
• Management Experience
• Strong relationship and overall communication (written and verbal) skills; experienced influencer of both clients and internal partners, including Sales, Treasury, Credit, Operations, and Risk executives
• Demonstrates solid business acumen and knowledge of Global Commercial Banking businesses and the Client Management Process
• CAMs certification preferred

Desired Skills:

• Bachelor’s degree preferred

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Skills:

• Controls Management

• Oral Communications

• Risk Management

• Stakeholder Management

• Strategy Planning and Development

• Continuous Improvement

• Drives Engagement

• Influence

• Strategic Thinking

• Talent Development

• Data and Trend Analysis

• Decision Making

• Problem Solving

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - CA - Los Angeles - 333 S HOPE ST - BANK OF AMERICA PLAZA (CA9193), US - CA - San Francisco - 555 California St - Bofa Center - 555 California (CA5705), US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range

$104,000.00 - $159,900.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.