BSA/AML Senior Technical Support Specialist

Capital City Bank - More than your bank, your banker.

General Summary

The BSA/AML Senior Technical Support Specialist possesses subject matter expert level knowledge to effectively carry out the assigned level of responsibilities. This position is integral to all production processes and supports the division-wide day-to-day operations and management of the BSA department. The BSA/AML Sr Technical Support Specialist is responsible for supporting timely production of the BSA Program. The BSA BSA/AML Sr Technical Support Specialist is responsible as key support to CTR processing, Watch List Filtering, 314(a) processing, alert analysis, case analysis, SAR origination, QC process, department wide operations and production management The BSA/AML Senior Technical Support Specialist assists the BSA Officer, BSA Manager, and BSA Production Manager in keeping the program, processes, policies, and procedures current. The BSA/AML Sr. TSS is key support to the BSA Manager, BSA Production Manager, BSA/AML Administrative Manager and supports those functions as needed. The BSA/AML Senior Technical Support Specialist provides guidance and support to the team members and BSA Management, relating to operations, policies and processes. The BSA/AML Senior Technical Support Specialist supports the BSA Officer in ensuring all BSA procedures comply with BSA/AML regulatory requirements. The BSA/AML Senior Technical Support Specialist takes ownership and carries out assigned departmental projects to bring them to a timely, accurate completion. The BSA/AML Senior Technical Support Specialist also influences decisions regarding BSA/AML Standard Operating Procedures by providing recommendations to the BSA Manager.

All associates at Capital City Bank, Capital City Wealth Company, and Capital City Home Loans have access to confidential client information and must practice discretion at all times.

Principal Duties and Responsibilities

• Provide day-to-day support to ensure timely production of the BSA program.
• Support Alert/Case/EDD team leads on client monitoring and operations and provide support in the resolution of issues.
• Ensure that special requests are addressed in a timely and complete manner.
• Brings assigned projects to an accurate fruition on a timely basis.
• Recommend enhancements to the BSA Manager to ensure ongoing improvement and evolution of governance programs and practices in response to identified risks and/or gaps in the system.
• Assists BSA Manager in carrying out day-to-day operational and response activities.
• Coordinates with all BSA Management to ensure effective and efficient BSA Program.
• Supports the timely completion of CTRs, alerts, cases, SARs, and customer due diligence (CDD) and enhanced due diligence (EDD) on clients as assigned when need arises.
• Supports the timely completion of reviews of inherent and residual high-risk clients and their account activity flagged by the Bank’s automated monitoring system, manual reports, and/or referrals as assigned when need arises.
• Keeps the BSA Manager advised of processing and technical issues impacting the effectiveness of the BSA/AML program.
• Provide support in ensuring department procedures align with regulatory requirements and adequately control BSA risks.

Employer determines the essential functions of the job.

All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT (smile, greet, name, name, thank you) at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, Capital City Wealth, and Capital City Home Loans, with department managers setting the standard.

Associated Duties

• Maintain a high degree of knowledge of appropriate BSA and OFAC related laws and regulations and BSA policy in order to step across departmental areas of need in order to support tasks fully.
• Provides additional support to BSA Manager and department colleagues.
• Completes all assigned/required Bank training within established timelines.

Knowledge, Skills and Abilities (KSAs) Required
The following KSAs are usually acquired through work experience and/or specialized course(s):

• Demonstrated ability to influence others and develop a team environment.
• Maintains detailed knowledge of the Bank’s BSA Program and exhibits the ability to apply transactional judgement to said program policy.
• Maintains strong oral and written communication skills.
• Maintains an understanding of complex risk issues and client risks such as money laundering, terrorist financing, and financial crimes.
• Is resourceful with research tools.
• Maintains solid analytical and problem-solving skills.
• Maintains a disciplined approach to review and documentation of clients; attention to detail, structured approach to review and analysis of information.
• Must be able to understand, embrace, and support action plans devised by BSA/AML Management.
• Maintains a thorough knowledge and understanding of OFAC, BSA/AML, and the USA PATRIOT Act along with knowledge of regulatory trends.
• Maintains working knowledge of a Bank operating environment and applicable systems, including Microsoft Office Suite.

Education

• At least 10 years of prior BSA/AML experience
• At least 5 years of Retail Banking Management experience
• Bachelor’s degree in related field preferred or equivalent work experience
• Preference given to those pursuing an AML-related certification (e.g. CAMS)

Working Conditions

• May be requested to work overtime.
• Must be able to sit for long periods.
• Must be able to look at computer screens for long periods.
• Must be able to type for long periods.
• In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.
• Positions approved for Hybrid Flex/Remote Work are determined by department manager and HR. All associates approved to participate in a Flex/Remote work schedule will review and acknowledge the guidelines outlined in the Hybrid Flex/Remote Work Policy.

Capital City Bank associates are our greatest asset. We offer the following benefits

• Medical, Dental and Vision
• Life Insurance
• 401(k) with Matching
• Flexible Spending Accounts
• Tuition Assistance
• Stock Purchase
• Discounts on Products and Services

EOE/Protected Veterans/Disabled/Drug Free

The above declarations are not intended to be an “all-inclusive” list of the duties and responsibilities of the job described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT (smile, greet, name, name, thank you) at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, Capital City Wealth, and Capital City Home Loans, with department managers setting the standard.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT.This job description does not restrict Capital City Bank, Capital City Investments, Capital City Trust Company, and Capital City Home Loans from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the Bank or department change or for other reasons deemed appropriate.

Full Time - M-F; some Saturdays
Part Time 30-39 Hours per week; some Saturdays
Part Time 20-29; not to exceed 29 hours per week (including Saturdays)