Associate Director, SWIFT Program & Payments Governance

What is the opportunity?

Reporting directly to the Director for Cash & Payments Operations, the Associate Director, SWIFT Program & Payments Governance is a highly visible role driving the effective oversight and strategic execution of payments modernization across Canadian Operations RBC Investor Services.

The role involves managing the SWIFT Program and Payments governance process, providing day-to-day leadership on key mandatory changes, liaising with internal & external stakeholders, conducting research, and preparing updates, and managing and tracking progress against key objectives related to SWIFT Program & Payments Modernization.

The role leads transformational change over multi-year time horizons through the implementation of SWIFT ISO 20022 MT to MX and SWIFT Mandatory changes. The role is also responsible to drive continuous improvement initiatives and apply EASI methodology. Manage UAT and PIV tests, and liaise with RBC Enterprise T&O, Interbank Operations & Clearings Regulation | Strategy, Transformation & Enterprise Payments, IS’s partners to influence external processes and behaviors. They are the go-to person for in depth operational process knowledge for the centers they support.

What will you do?

• Consultation on the operational and technical impacts in the migration of SWIFT traffic from BESS à GTX
• Similar consultation on impacts in buildout of MX Cash message flows on the new GTX EWR
• Consultation on our SWIFT traffic patterns and statistics (SwiftWatch etc)
• Consultation on SWIFT structures and infrastructures
• Support on crafting client communications on SWIFT message format / traffic flow changes
• Raising ER's or CC's in PEGA for SWIFT related changes
• Coordination with all relevant business teams at all stages of projects
• Requirements review and sign off
• Review of technical documents (not sign off)
• Analyzing and instructing SWIFT message routing rule changes on BESS & GTX and HVPE
• Test scope and scripts review and sign off and test prep including test messages where required by QA
• Will support projects and enhancement initiatives in payments operations, as required.
• Experience leading a team to ensure strict adherence to internal and industry policies and SLA’s [Service Level Agreement]

What do you need to succeed?

Must-have

• Undergraduate degree, and 4+ years or relevant experience in the industry
• Expertise on the SWIFT message flows across Toronto and London BIC’s
• Expertise in understanding downstream processing impacts resulting from message / message format changes
• Deep operational understanding
• Deep understanding of SWIFT’s strategic direction and messaging changes in the
• Excellent judgement, relationships management, and a demonstrated ability to work effectively with influence a broad range of stakeholders at all levels
• Ability to manage competing high-priority initiatives in a rapidly changing and highly ambiguous environment, maintaining focus and a high level of attention to detail.
• Strong business acumen, financial acumen and analytical skill set. Ability to absorb information on a variety of complex issues both financial and non-financial and summarize key issues or concerns and identify common themes and trends; demonstrated strategic thinking abilities

Nice to have

• Direct people management experience a plus. May manage a team of associates, as required.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
• Opportunity to obtain hands-on experience throughout your role
• Working with an exciting, close-knit, supportive & dynamic group
• Opportunity to collaborate with other business segments within the bank
• Excellent career development and progression opportunities
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation

Job Skills

Business, Business Processes, Customer Satisfaction, Emerging Technologies, New Businesses (Inactive), Operational Excellence, Personal Initiative, Professional Presentation, Researching, Root Cause Analysis (RCA), Technical Knowledge

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeWEALTH MANAGEMENTRegularSalaried2025-09-222025-10-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.