26-17 Operations Excellence Specialist

The Opportunity

The Operations Excellence Specialist provides support on key corporate priorities, operations program development, process improvement, performance measures and reporting while supporting the Operations Excellence leadership team.

Status: Regular Full-Time, Union
Number of Positions: 1
Pay Grade: 14 (Starting at $37.65 per hour)
Location:  Various Locations 
Reports to: Operations Excellence Leader

 As an Operations Excellence Specialist, you will:

Provide Process Improvement

• Maintains and develops policies and standard operating procedures to ensure adherence with internal standards and evolving practices and systems.
• Coordinates the development of process tools, procedures and systems for department.
• Works on assigned process improvement projects that are aligned with the strategic priority projects and/or initiates process improvement projects to drive improved department efficiencies.

Conduct Performance Analysis & Reporting

• Manages quality dashboards ensuring accessibility to operations leaders
• Develops quarterly reports on quality measures for operations leaders
• Performs analysis of reports and data collection to gain insights from operational data and make recommendations to Operations Leadership.
• Works closely with other departments and stakeholders in identifying the impacts of process changes to all areas of the business.
• Documents, publishes and maintains knowledge of program activities and processes.
• Coordinates the internal and external publication of communication regarding department activities and dashboards.
• Supports the creation of briefing notes, discussion papers, presentations, and reports.

Focus on Program Development

• Contributes to the development and implementation of initiatives that contribute to the increased performance of operations.
• Represents Operations Excellence in corporate projects, interprets operational needs to others in the company, and relays pertinent project information back into Operations Excellence.
• Develops presentation materials as needed for various operational communications efforts.
• Conducts research into new and emerging technologies to make recommendations on potential operational efficiencies.
• Participates on relevant project teams and apply project management principles when required.

Other Activities

• Provides coordination and administrative support and coverage as needed
• Research and benchmark best practices for continuous monitoring
• Utilize project management methodologies to support departmental initiatives
• Contribute to business case development
• Understand and document current state processes and develop opportunities/alternatives for new or improved processes
• Work with other departments to ensure consistent control points and performance metrics exist in the processes
• Gather/validate technical requirements through a variety of techniques
• Provide support in the identification of process automation opportunities and development of system requirements, and
• Provide support in the development of business cases outlining the desired change. Support with data preparation and management on key corporate priorities and projects.
• Provides support, cross training and coverage across Operations Excellence as needed.

 Knowledge, Skills & Experience you have:

• Degree in Business or a related discipline supplemented by 3 years of project management or program coordination experience; or an equivalent combination of education, training and experience.
• Knowledge of main business products and services, and of the functions operations provides at Technical Safety BC
• Knowledge of the quality improvement processes
• Facilitation of working group meetings and consensus building skills for dashboards and reporting
• Ability to synthesize working procedures and to develop, document and deliver usable best practices.
• Ability to gain buy-in and to manage and influence key stakeholders.
• Excellent organization skills and meticulous attention to detail
• Excellent oral and written communication skills.
• Strong sense of personal responsibility and accountability for delivering high quality work
• Knowledge of the organizational change management ramifications when implementing projects and programs.
• Strong analytical and problem-solving skills to assess and troubleshoot problems and to make related recommendations
• Self-initiative and a track record of working effectively on an independent basis. 

Beyond the role: 

• Compensation & Benefits – In full transparency, you can find our industry-competitive compensation information on our postings. For our regular employees, we have outstanding benefits that include extended health, dental and disability coverage, access to an employee and family assistance program (EFAP), competitive annual paid vacation entitlements, public service defined benefit pension plan, generous top-up allowance for new parents, and time-off for caregiving, moving, and adoption leave. We recently upgraded our mental health benefits to $1500 separate from our non-mental health paramedical services too.
• Learning & Development – We value giving and receiving feedback, as well as encouraging different ways for us to continuously learn as a company. This can be through lessons learned, wrap up sessions, one-on-one meetings, and team or individual courses, workshops, and conferences. In addition, we offer up to $1500 tuition aid per calendar year to support your education and learning goals.
• Community & Wellness – We recognize and respect each other’s diverse needs. We strive to maintain a healthy culture of psychological safety, belonging, and space to prioritize healthy minds and well-being. This includes Wellness Wednesday (meeting free time), flexible paid holidays, a free subscription to the Calm app, and a flexible hybrid work environment focused on connections. Our teams also enjoy giving back to the community, and having fun, whether volunteering in the community, or running together on our Sun Run team. In 2024, Technical Safety BC supported BC Cancer Foundation, Aboriginal Coalition to End Homelessness, Crisis Centre BC, Quest Non-Profit Grocery Markets, A Loving Spoonful, and Greater Vancouver Foodbank.
• Employee Resource Groups – We have Employee Resource Groups (ERGs) for Mental Health & Wellness, Indigenous Relations & Reconciliation, and Equity Diversity and Inclusion (EDI) to support initiatives we’re passionate about. 

About Technical Safety BC

At Technical Safety BC, we matter to each other. Together, we apply a systems mindset to safety, embrace possibility, and act on what we learn. Our culture empowers and enables innovation and connection. Our environment welcomes diverse perspectives and learning is celebrated. We make decisions based on data and use our expertise to make the safety system equitable for all.  

Our values guide our work. 

• We see genius in diversity 
• We foster confidence 
• We make the complex simple 
• We adapt  

Technical Safety BC is an independent, self-funded organization that oversees the safe installation and operation of technical systems and equipment across the province. In addition to issuing permits, licences and certificates, we work with industry to reduce safety risks through assessment, education and outreach, enforcement, and research. Through simplification of our initiatives, we promote understanding and engagement, making safety accessible to everyone. As society changes, we create and adopt new ideas, skills, and tools that will enable us to meet the safety challenges of a highly-connected world. 

We see genius in diversity and are committed to creating an equitable and inclusive workforce. We recognize that diverse life paths and experiences contribute to the overall qualifications for each role. If you feel that you could excel in this position, but do not necessarily meet the formal requirements, we encourage you to apply. 

If you are interested in one of our career opportunities and require accommodation or assistance with the application or recruitment process, please contact us directly at careers@technicalsafetybc.ca. 

If you are interested in this position, please apply online by 4:00pm PT April 1st, 2026. This opportunity will remain posted until filled; however, priority consideration will be given to those who apply by the deadline. To see a full list of our current opportunities or to learn more about working at Technical Safety BC, please visit our careers page.

We thank everyone who has applied to this opportunity. Applicants can check the status of their online applications by logging into their profile. Only those shortlisted for an interview will be contacted directly.