Sr. Infrastructure Support Analyst

What Is The Opportunity?

Join our IT Mainframe Operations team as a Senior Infrastructure Support Analyst. You will ensure the reliability, availability, and performance of RBC's mainframe systems by monitoring events, performing incident management, and executing service requests across production and development environments. You'll use problem management skills to triage, troubleshoot, and escalate issues to appropriate teams. The team provides 24/7/365 support for approximately 50 LPARs (Logical Partitions) that run critical applications.

Shift Requirements:  24/7/365 Rotating shift support

What Will You Do?

• Provide 24/7 rotating shift support across TI, Insurance, U.S. subsidiary, and Capital Markets environments (Development, Production & Disaster Recovery)
• Deliver technical support for mainframe technologies including zSeries, JCL, VM/VSE, Network Technologies, and Storage/Media Solutions (Tape Libraries)
• Monitor mainframe systems and infrastructure applications using ServiceNow, MOOGSOFT, TEPS, and related tools
• Maintain operational knowledge of systems, subsystems, and support products required for your area
• Collaborate with service providers and technical teams across departments
• Identify, resolve, and document problems quickly to prevent recurrence
• Develop processes and automation opportunities to maximize system availability and client service
• Escalate issues efficiently to other technical support personnel and service providers

What Do You Need to Succeed?

Must Have:

• Operational/technical experience with IBM mainframe servers
• Post-secondary education or equivalent
• Experience with incident resolution, problem management, and change management
• Effective written and verbal communication skills
• Strong technical support and analytical skills
• Ability to work rotating weekends (Saturday and Sunday)
• Excellent teamwork skills

Nice to Have:

• Hands-on experience with zSeries, JCL, VM, Network Technologies, or Storage/Media Solutions
• Knowledge of monitoring and support tools (ServiceNow, MOOGSOFT, Omegamon, TEPS, VM Consoles, MVS Consoles)
• Vendor management experience

What's in It for You?

• Competitive Total Rewards Program including bonuses, flexible benefits, and stock options (where applicable)
• Supportive leaders who invest in your development and career growth
• Opportunity to make a lasting impact on critical business systems
• Dynamic, collaborative, and high-performing team environment
• Challenging, meaningful work

#TECHPJ

#LI-POST

Job Skills

Critical Thinking, Customer Support Systems, Group Problem Solving, Infrastructure Support, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Technical Support, Technical Troubleshooting

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-06-012026-07-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.